SPILL Shop FAQs

Before returning an item, please reach out to support@spill-app.com to learn more about your options.

Damaged & mislabeled items

We work with multiple fulfillment partners to ensure the quality, shipping and delivery of our products. The SPILL Shop will accept returns for damaged or mislabeled products only.

Buyer’s remorse

The SPILL Shop only accepts returns for damaged or mislabeled products, not for buyers remorse.

Size exchanges

We understand that all sizes aren’t universal, so we provide a size chart per product where applicable. We work with multiple fulfillment partners and some of our products are printed on demand which means an exchange would be producing an entirely new product. For that reason we do not provide exchanges. Items not available are exchange are listed on their respective product pages.

What is the return window?

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

How do I return an item?

You can return your item using the original delivery address provided on the package.

When will I receive my refund?

Due to products being made to order, we don’t accept refunds for size/color exchanges.

If your order is returned due to carrier error or an invalid address, we will facilitate a reship of the order. If your products arrive damaged or defective, you can either request a replacement or ask for a refund within 30 days of product delivery. Photographic proof may be required.

Claims regarding orders that haven’t been received must be submitted within 30 days after the expected delivery timeframe.

Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;

2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

therefore Printful reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

Are there any discounts available?

All active promotions are emailed and promoted through the Spill App. Please sign up for our newsletters to notified when our next promotion is live.

What should I do if I receive a broken or incorrect product?

If your products arrive damaged or defective, you can either request a replacement or ask for a refund within 30 days of product delivery. Photographic proof may be required.

Claims regarding orders that haven’t been received must be submitted within 30 days after the expected delivery timeframe.

How can I contact customer support?

You can contact support at shop@spill-app.com